| 5.2. Financial Counselling | |
| 5.2.1 | Students have access to a face-to-face or online advisor/counselor/coordinator who answers questions on financial matters. |
| 5.2.2 | Students have the opportunity to interact with a financial aid specialist electronically using a variety of methods such as live chat, e-mail, and telephone. The institution appoints an expert for the student or uses a CRM solution to ensure the continuity of the process. |
| 5.2.3 | Students have access to financial literacy assistance. |
| 5.2.4 | The institution provides financial literacy that is remotely accessible to students and can be used as both self-service and personal assistance so that students can choose how they seek help. |
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