| 3.8. Communication | |
| 3.8.1 | The course instructor provides continuous and meaningful communication. |
| 3.8.2 | The course instructor models effective communication techniques, internet ethics, and academic ethics. |
| 3.8.3 | The course instructor uses a positive and supportive tone to introduce course content and increase interpersonal communication. |
| 3.8.4 | The course instructor provides clear, useful, and constructive feedback to students. |
| 3.8.5 | The course instructor provides immediate and/or timely feedback. |
| 3.8.6 | The messages of the course instructor are understandable and appropriate. |
| 3.8.7 | The course instructor prepares an introductory welcome page on the LMS. |
| 3.8.8 | The course instructor makes the announcements effectively, appropriately, and on time. |
| 3.8.9 | The course instructor conveys what students need to know in order to focus on learning. |
| 3.8.10 | The course instructor replies to phone calls and e-mails within 48 hours, in accordance with the course communication policies. |
| 3.8.11 | The course instructor strives to assist students to succeed in the course. |
| 3.8.12 | The course instructor states the office hours in the course syllabus, informs the students when they will not be available, and offers an alternative method for students to get help. |
| 3.8.13 | The course instructor encourages contact with themselves when students face problems. |
| 3.8.14 | The course instructor requires the use of university-level written language and communication in all written work and class participation, including e-mails and classroom discussions. |
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