| 1.5. Student Support |
| 1.5.1 |
Prior to starting a hybrid or online program, students are provided with information about the program and its requirements so that they can determine whether they have the necessary minimum technological skills and access to equipment. |
| 1.5.2 |
Before beginning a hybrid or online program, students can access information about the program and its processes, including application, admission and registration requirements, education and fees, books, supplies, materials and student support services. |
| 1.5.3 |
Before course registration, students can access information about required course materials in print and/or digital formats, such as ISBN numbers for textbooks, book suppliers and delivery methods. |
| 1.5.4 |
To minimize students' sense of isolation and increase their sense of belonging, opportunities to interact with the program and the institution are offered through multiple communication methods. |
| 1.5.5 |
The program delivers and continuously improves its existing campus services through a student-centered structure that also takes into account the needs of hybrid and online students. |
| 1.5.6 |
Institutional communication provides students with clear and timely information on where they can obtain support (advising, billing, library, etc.). |
| 1.5.7 |
Students are provided with non-academic support services such as application, admission and registration, financial support and psychosocial support. |
| 1.5.8 |
Students can access technical support staff in person or online. |
| 1.5.9 |
Students can access academic and career advising in person and online. |
| 1.5.10 |
Students can access psychosocial counseling in person and online. |
| 1.5.11 |
Support staff are available to address student questions, problems, error reports and complaints. |
| 1.5.12 |
Throughout the course/program, students can access the education and information they need, such as required materials, through electronic databases, interlibrary exchanges, government archives and newly offered services. |
| 1.5.13 |
The institution and/or the instructor provides students with guidance on using all technologies employed in their courses. |
TR
