| 1.5. Student Support | |
| 1.5.1 | Before starting a hybrid and online program, students are informed about the program and its requirements to determine whether they can access the minimum required technological skills and equipment. |
| 1.5.2 | Before starting a hybrid and online program, students can access information about the program and processes, including application, admission and registration requirements, tuition and fees, books, tools, materials, and student support services. |
| 1.5.3 | Before course registration, students can access the required course material information in print and/or digital formats, such as ISBN numbers for textbooks, book suppliers, and delivery methods. |
| 1.5.4 | Opportunities to interact with the program and the institution are offered through multiple communication methods in order to minimize students' feelings of isolation and increase the sense of belonging. |
| 1.5.5 | The program offers and continuously improves the current campus services in a student-centered structure, taking hybrid and online student needs into account as well. |
| 1.5.6 | Corporate communication (website, e-mail, social media, etc.) provides students with clear and timely information about where to get help (consulting, billing, library, etc.). |
| 1.5.7 | Non-educational support services such as application, admission and registration, financial support, psycho-social support, etc are provided to students. |
| 1.5.8 | Students can access technical support staff face-to-face or online. |
| 1.5.9 | Students can access academic and career counseling face-to-face and online. |
| 1.5.10 | Students can access psycho-social counseling face-to-face and online. |
| 1.5.11 | Support staff is available to address student questions, issues, failure notices, and complaints. |
| 1.5.12 | Throughout the course/program, students can access the training and information they need, such as the necessary materials through electronic databases, inter-library exchanges, government archives, and new services offered. |
| 1.5.13 | The institution and/or the course instructor guides students in using any technology employed for teaching. |
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