| 5. HYBRID STUDENT SUPPORT | |
| 5.1. Application and Admissions | |
| No | Quality Standard |
| 5.1.1 | The institution responds to prospective students within 48 hours during the application process. |
| 5.1.2 | Students can easily find a variety of ways to ask questions. |
| 5.1.3 | In cases where live assistance is not possible, students are automatically directed to the information service. |
| 5.1.4 | The institution organizes virtual campus tours during the application and admission process. The tours should be self-guided and cover all the information students need. |
| 5.1.5 | The institution has an efficient online application, admission, and registration process. |
| 5.1.6 | Applications can be accessed or sent online. It can be started, saved and resumed as needed. Contextual and live assistance is available in completing applications. |
| 5.1.7 | The institution provides the required e-documents to submit the admission online. |
| 5.1.8 | Transcripts, recommendation letters, and other application-admission and registration documents can be sent online. Asynchronous assistance can be obtained during out-of-office hours. |
| 5.1.9 | The institution provides online application and registration services and support for students. |
| 5.1.10 | The institution has a web-based software program that guides the student step-by-step through the application, admission, and registration processes and provides students with notifications of what items are required at a later date. |
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