Quality Trainings

Process Management Training with the Student Affairs Office

In addition to organizing the necessary work related to the registration, admission and course status of students newly joining the university, the Student Affairs Office is responsible for informing students on all academic and administrative matters until their graduation. Student Affairs staff, who guide students in meeting their needs throughout their studies, work in coordination with the relevant units.

In the meeting with the Student Affairs Office, it was discussed whether digital transformation efforts had led to changes in activities and which tasks might need to be updated. The processes for registration renewal, leave of absence, internal transfer, double major, minor, course equivalency, document requests, voluntary or mandatory withdrawal, graduation and similar procedures were reviewed. During the meetings, activities updated through the UMIS Student Information Management System were identified. Due to changes in digitally conducted processes, sub-processes were redefined, process cards were reorganized and performance indicators were reviewed.

Training on Process Management with the Human Resources Office

The aim of the unit is to develop the system for planning human resources and bringing competent personnel to our institution, to carry out work related to staff appointments and personnel records, and to organize and implement training programs for administrative staff together with the Learning and Teaching Application and Research Center (CLT).

In meetings with the unit, human resources processes were reviewed and some of them were restructured. Some processes were converted into sub-processes. In addition, whether certain processes should be removed from the process cards was evaluated together with the Unit Manager. In order to ensure that work is carried out more efficiently and systematically, some processes were reorganized after checking their alignment with strategic objectives. The performance indicators of the reorganized processes were reviewed, and indicators enabling more effective measurement were identified.

Process Management Training with the Health, Culture and Sports Office (Dean of Students' Office)

The Dean of Students' Office, which supports students during their university life, guides them while helping them develop their social lives and personal growth. Outside their classes, it helps them take part in various sports activities through the Sports Coordination Office and assists them with topics such as coping with stress and increasing motivation through psychological support services. The unit also organizes student club activities and supports students' involvement in projects.

In the meeting with the unit's Deputy Head, Assist. Prof. Dr. Sevcan Kurnaz, the unit's organization chart, its sub-units, the activities of these units, the hierarchy and components of processes, prioritization and the interrelation of processes were examined in detail and their indicators were reviewed. The Dean of Students' Office, which has a very broad area of activity, has the following sub-units: Student Organizations and Activities Unit, Sports Events Unit, Psychological Counseling and Guidance Unit, Medico-Social Services Unit, Scholarship Coordination Unit, and BAU Alumni Relations and Collaboration. In order to review the processes, individual and multiple meetings were held with the staff of these units, and the process hierarchy and process cards were reviewed.

Process Management Training with the Continuing Education Center (BAUSEM)

BAUSEM, which ensures that lifelong learning services and activities are properly carried out and supported, organizes training programs, conferences and seminars through which students, alumni, public and private sector employees and all other members of the community can benefit equally from lifelong learning opportunities.

By asking BAUSEM staff, who offer a wide range of training programs, questions about their processes, efforts were made to identify the processes to be updated. The units related to sub-processes and training programs, and how the processes to be improved are prioritized, were discussed. Process performance indicators and targets were reviewed.

The Quality Management Unit Held Information Meetings on Quality Processes and Course Information Packages at the Faculty of Educational Sciences

 

Views were expressed on the importance of meeting with the advisory board at regular intervals and receiving program recommendations in order to obtain stakeholder views on quality processes. The importance of including an alumni representative in Advisory Board meetings was emphasized. It was also noted that the participation of student representatives in Advisory Board meetings is important for obtaining stakeholder views. In addition, the importance of program course information packages in evaluating education and teaching processes was conveyed. Information was shared on the importance of course information packages in the Quality Assurance System. The importance of mapping Core Competencies to the Turkish Higher Education Qualifications Framework (TYYÇ) and Program Competencies/Program Outcomes was highlighted, and information was provided on how to record the matrices in the system.

 

Presentation Held on Quality Assurance Processes in Higher Education and the Importance of Student Participation

 

Online Seminar Held on the Quality Assurance System and Business Process Management in Higher Education

An online seminar on the Quality Assurance System and Business Process Management in Higher Education was held via Microsoft Teams for Bahçeşehir University Quality Ambassadors by Erdal Küçükoğlu, Quality Management Unit and Process Management Consultant. The seminar covered Quality Assurance Processes, the PDCA Cycle, the YÖKAK Graded Evaluation Rubric, the Institutional Internal Evaluation Report (KİDR) and evidence-based management. In addition to the fundamental benefits of process management in higher education, the seminar also covered the approaches and methods to be followed in process management to make academic and administrative processes efficient, orderly and measurable.

Talk on Quality Society Activities, Quality and Sustainability with BAU Radio

Dila Kalafatoğlu from BAU Radio hosted a radio program with our student Onur Mert Türk, president of the Bahçeşehir University Quality Society, covering Quality Society activities, quality in higher education, program accreditations and the importance of student feedback for the quality assurance system. The program, which also hosted Specialist Raziye Akyol from the Quality Management Unit, also discussed the advantages that students active in the Quality Society will have in their professional and academic lives after graduation. The broadcast, produced as BAU Rayo.mp3, a podcast and other formats, was shared on social media accounts. Its audience is growing day by day. Increased awareness of feedback among students has been observed.

Seminar on the Role of Students in the Quality Assurance System Held

Eda Albayrak Demirtürk, a specialist at the BAU Quality Management Unit, informed students about the quality work carried out at our University within the scope of the activities of the Higher Education Quality Council (YÖKAK). The seminar emphasized the importance of student participation in quality processes under the headings of leadership, governance and quality; education and teaching; research and development; and social contribution in higher education institutions. Students were also encouraged to serve as representatives on the quality teams of their faculties and departments in order to gain experience in quality.

Distance Education Application and Research Center

 

 

Process Management